Privacy Policy
Important Information and who we are
At Floranza Blooms, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.
By using our website, you agree to the terms outlined in this policy.
Information We Collect
When you place an order or contact us, we may collect the following information:
Full name
Contact details (email address, phone number)
Delivery address and recipient details
Billing information
Any personal messages included with your order
This information is collected solely to process your order and provide our services efficiently.
How We Use Your Information
Floranza Blooms uses your information to:
Process and deliver your orders
Communicate with you regarding your order or inquiries
Improve our services and customer experience
Ensure secure payment processing
Comply with legal and regulatory requirements
We do not sell, rent, or share your personal information with third parties for marketing purposes.
No Return & No Refund Policy
Due to the perishable and customized nature of floral products, Floranza Blooms follows a strict no return and no refund policy.
Once an order has been confirmed and prepared, it cannot be returned, exchanged, or refunded.
However, if there is a rare issue related to product quality or delivery that does not meet our standards, customers are encouraged to contact us immediately. We will review each case individually and take appropriate action where applicable.
Changes to This Policy
Floranza Blooms reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Email: floranzablooms@gmail.com
Phone: +97 159 759 7964
